CUSTOMER SURVEY
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Step
1
of 10
Customer Information
First Name
*
Last Name
*
Company
*
Designation
*
Email
*
Phone
*
United States +1
United States
+1
United Kingdom
+44
Afghanistan
+93
Albania
+355
Algeria
+213
American Samoa
+1
Andorra
+376
Angola
+244
Anguilla
+1
Antigua & Barbuda
+1
Argentina
+54
Armenia
+374
Aruba
+297
Ascension Island
+247
Australia
+61
Austria
+43
Azerbaijan
+994
Bahamas
+1
Bahrain
+973
Bangladesh
+880
Barbados
+1
Belarus
+375
Belgium
+32
Belize
+501
Benin
+229
Bermuda
+1
Bhutan
+975
Bolivia
+591
Bosnia & Herzegovina
+387
Botswana
+267
Brazil
+55
British Indian Ocean Territory
+246
British Virgin Islands
+1
Brunei
+673
Bulgaria
+359
Burkina Faso
+226
Burundi
+257
Cambodia
+855
Cameroon
+237
Canada
+1
Cape Verde
+238
Caribbean Netherlands
+599
Cayman Islands
+1
Central African Republic
+236
Chad
+235
Chile
+56
China
+86
Christmas Island
+61
Cocos (Keeling) Islands
+61
Colombia
+57
Comoros
+269
Congo - Brazzaville
+242
Congo - Kinshasa
+243
Cook Islands
+682
Costa Rica
+506
Croatia
+385
Cuba
+53
Curaçao
+599
Cyprus
+357
Czechia
+420
Côte d’Ivoire
+225
Denmark
+45
Djibouti
+253
Dominica
+1
Dominican Republic
+1
Ecuador
+593
Egypt
+20
El Salvador
+503
Equatorial Guinea
+240
Eritrea
+291
Estonia
+372
Eswatini
+268
Ethiopia
+251
Falkland Islands
+500
Faroe Islands
+298
Fiji
+679
Finland
+358
France
+33
French Guiana
+594
French Polynesia
+689
Gabon
+241
Gambia
+220
Georgia
+995
Germany
+49
Ghana
+233
Gibraltar
+350
Greece
+30
Greenland
+299
Grenada
+1
Guadeloupe
+590
Guam
+1
Guatemala
+502
Guernsey
+44
Guinea
+224
Guinea-Bissau
+245
Guyana
+592
Haiti
+509
Honduras
+504
Hong Kong SAR China
+852
Hungary
+36
Iceland
+354
India
+91
Indonesia
+62
Iran
+98
Iraq
+964
Ireland
+353
Isle of Man
+44
Israel
+972
Italy
+39
Jamaica
+1
Japan
+81
Jersey
+44
Jordan
+962
Kazakhstan
+7
Kenya
+254
Kiribati
+686
Kosovo
+383
Kuwait
+965
Kyrgyzstan
+996
Laos
+856
Latvia
+371
Lebanon
+961
Lesotho
+266
Liberia
+231
Libya
+218
Liechtenstein
+423
Lithuania
+370
Luxembourg
+352
Macao SAR China
+853
Madagascar
+261
Malawi
+265
Malaysia
+60
Maldives
+960
Mali
+223
Malta
+356
Marshall Islands
+692
Martinique
+596
Mauritania
+222
Mauritius
+230
Mayotte
+262
Mexico
+52
Micronesia
+691
Moldova
+373
Monaco
+377
Mongolia
+976
Montenegro
+382
Montserrat
+1
Morocco
+212
Mozambique
+258
Myanmar (Burma)
+95
Namibia
+264
Nauru
+674
Nepal
+977
Netherlands
+31
New Caledonia
+687
New Zealand
+64
Nicaragua
+505
Niger
+227
Nigeria
+234
Niue
+683
Norfolk Island
+672
North Korea
+850
North Macedonia
+389
Northern Mariana Islands
+1
Norway
+47
Oman
+968
Pakistan
+92
Palau
+680
Palestinian Territories
+970
Panama
+507
Papua New Guinea
+675
Paraguay
+595
Peru
+51
Philippines
+63
Poland
+48
Portugal
+351
Puerto Rico
+1
Qatar
+974
Romania
+40
Russia
+7
Rwanda
+250
Réunion
+262
Samoa
+685
San Marino
+378
Saudi Arabia
+966
Senegal
+221
Serbia
+381
Seychelles
+248
Sierra Leone
+232
Singapore
+65
Sint Maarten
+1
Slovakia
+421
Slovenia
+386
Solomon Islands
+677
Somalia
+252
South Africa
+27
South Korea
+82
South Sudan
+211
Spain
+34
Sri Lanka
+94
St. Barthélemy
+590
St. Helena
+290
St. Kitts & Nevis
+1
St. Lucia
+1
St. Martin
+590
St. Pierre & Miquelon
+508
St. Vincent & Grenadines
+1
Sudan
+249
Suriname
+597
Svalbard & Jan Mayen
+47
Sweden
+46
Switzerland
+41
Syria
+963
São Tomé & Príncipe
+239
Taiwan
+886
Tajikistan
+992
Tanzania
+255
Thailand
+66
Timor-Leste
+670
Togo
+228
Tokelau
+690
Tonga
+676
Trinidad & Tobago
+1
Tunisia
+216
Turkey
+90
Turkmenistan
+993
Turks & Caicos Islands
+1
Tuvalu
+688
U.S. Virgin Islands
+1
Uganda
+256
Ukraine
+380
United Arab Emirates
+971
United Kingdom
+44
United States
+1
Uruguay
+598
Uzbekistan
+998
Vanuatu
+678
Vatican City
+39
Venezuela
+58
Vietnam
+84
Wallis & Futuna
+681
Western Sahara
+212
Yemen
+967
Zambia
+260
Zimbabwe
+263
Åland Islands
+358
Next
General Performance
A. What is the overall quality of service you receive at Star Energy Advario?
*
Excellent
Very Good
Good
Needs Improvement
B. How likely are you to promote SEAD as the preferred storage partner?
*
To a Great Extent
Somewhat Likely
Possibly
Not at all
C. Please rank Star Energy Advario with regards to the following parameters.*
1. Customer Oriented
*
Rate 1 out of 5
Rate 2 out of 5
Rate 3 out of 5
Rate 4 out of 5
Rate 5 out of 5
2. Reliable
*
Rate 1 out of 5
Rate 2 out of 5
Rate 3 out of 5
Rate 4 out of 5
Rate 5 out of 5
3. Good Service
*
Rate 1 out of 5
Rate 2 out of 5
Rate 3 out of 5
Rate 4 out of 5
Rate 5 out of 5
4. Flexible
*
Rate 1 out of 5
Rate 2 out of 5
Rate 3 out of 5
Rate 4 out of 5
Rate 5 out of 5
5. Safe & Environmentally Aware
*
Rate 1 out of 5
Rate 2 out of 5
Rate 3 out of 5
Rate 4 out of 5
Rate 5 out of 5
Previous
Next
Selection Criteria
A. Please rate the importance of the following criteria while deciding for a Storage Provider/Terminal.*
1. Jebel Ali Location
*
Very Important
Important
Somewhat Important
Less Important
Not Important
2. Global Network Storage
*
Very Important
Important
Somewhat Important
Less Important
Not Important
3. Price
*
Very Important
Important
Somewhat Important
Less Important
Not Important
4. Available Infrastructure (Tanks, Truck Loading, No. of Jetties)
*
Very Important
Important
Somewhat Important
Less Important
Not Important
5. Tank Size Flexibility
*
Very Important
Important
Somewhat Important
Less Important
Not Important
6. Bonded Storage & Customs Handling
*
Very Important
Important
Somewhat Important
Less Important
Not Important
7. Onsite Surveyors
*
Very Important
Important
Somewhat Important
Less Important
Not Important
8. HSSE Standards
*
Very Important
Important
Somewhat Important
Less Important
Not Important
9. ISO Certification
*
Very Important
Important
Somewhat Important
Less Important
Not Important
10. Connectivity with Nearby Terminal
*
Very Important
Important
Somewhat Important
Less Important
Not Important
B. Three Criteria taken into consideration while selecting a tank storage provider (1st being most important & 3rd being the least important)*
Reason
*
Reason
*
Reason
*
Previous
Next
Customer Service Department
A. Please rate the Customer Service Department at Star Energy Advario based on the following parameters.
1. Proactiveness
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Reason
*
2. Ease of Access with POC
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Reason
*
3. POC Knowledge (Product, Operation, Terminal)
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Reason
*
4. Responsiveness on concerns/queries
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Reason
*
5. Flexibility towards urgent requests
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Reason
*
6. Accurate and Complete documentation
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Reason
*
7. Assistance with documentation
Excellent
Very Good
Good
Adequate
Needs Improvement
Reason
*
8. Pleasant Customer Assistance
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Reason
*
9. Adequate opening hours
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Reason
*
10. Satisfaction in resolving issues
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Reason
*
11. Rate at which customer constraints are being addressed
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Reason
*
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Next
Commercial Department
A. Please rate the Commercial Department at Star Energy Advario based on the following parameters.
1. Customer-Centric Thinking
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Reason
*
2. Knowledgeable
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Reason
*
3. Accessibility
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Reason
*
4. Response rate to questions/inquiries
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Reason
*
5. Frequent Visits
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Reason
*
B. Suggestions for additional modifications to the terminal to assist the customers’ business needs.
1. Additional Storage Capacity
*
Yes
No
Not Applicable
2. Berth Improvements
*
Yes
No
Not Applicable
3. Gantry Improvements
*
Yes
No
Not Applicable
4. Operational Systems
*
Yes
No
Not Applicable
5. Pump & Meter modifications
*
Yes
No
Not Applicable
What Specific aspect can we improve/modify customer’s business needs? Please Specify.
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Next
Operational Services
A. Please rate the operational services at Star Energy Advario with regard to the following:
1. Assess the Jetty’s availability
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Reason
*
2. Prompt notice about Jetty availability
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Reason
*
3. Timely/Prompt notification of Truck Delays
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Reason
*
4. Waiting duration of trucks at terminal
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Reason
*
5. Prompt notice of unexpected incidents at terminal
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Reason
*
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Next
Administration Services
A. Please rate the Reporting and Invoicing services at Star Energy Advario with regard to the following:
1. Timely / Prompt Reporting
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Reason
*
2. Readability of Reports /Documents
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Reason
*
3. Report Frequency
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Reason
*
4. Accuracy of the Report
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Reason
*
5. Accurate Invoicing
*
Excellent
Very Good
Good
Adequate
Needs Improvement
Reason
*
B. Are there any additional documents you would like to receive? If yes, kindly do mention them below
C. Suggestions for improving SEAD’s reporting structure?
D. Would you be interested in quarterly performance review meeting?
Previous
Next
Competition
A. Kindly comment on the SEAD transport modes in comparison with its competitor:
1. Average time a truck spends at SEAD
*
Less
Slightly Less
Same
Slightly More
More
2. Average time a Vessel spends at SEAD
*
Less
Slightly Less
Same
Slightly More
More
3. Average time a barge spends at SEAD
*
Less
Slightly Less
Same
Slightly More
More
B. Kindly comment on following criteria in comparison with SEAD’s competitor:
1. Tank rental price
*
Lower
Same
Higher
Reason
2. Price for additional services
*
Lower
Same
Higher
Reason
Previous
Next
Vessel Scheduling
A. How is your experience with our berth booking system, as compared to other facilities in the region?
How is your experience with our berth booking system, as compared to other facilities in the region?*
*
A great deal better than competitors
Quite a bit Better
Somewhat Better
About what is expected
Needs Improvement
Needs a lot of Improvement
No Comments / Don’t Know
Reason
*
B. Do you have any suggestions for the way our booking system works?
Do you have any suggestions for the way our booking system works?*
*
Yes
No
Please Specify
*
Previous
Next
Feedback
As a part of our survey, we would like to request you to kindly explain in your own words, with specifics if required, what can Star Energy Advario do to serve you better:
Feedback
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